Duke Energy makes changes to automated system

Final Up to date: Saturday, September sixteen, 2017, 7:10 PM EDT

Duke Power has made modifications to its automated buyer care system, a spokesperson stated Saturday.

Now when clients name, they’ve the choice of talking on to a buyer care consultant.

To make use of the choice, clients ought to name 800-228-8485.

Clients can even textual content OUT to 57801 to report an outage.

Duke Power additionally stated calls will probably be made in phases to verify clients’ service has been restored.

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